The Marketing Reset You Actually Need (Not a Rebrand or New Channel)

Ros Conkie, Fractional CMO, having a quiet marketing reset

By mid-January, most businesses aren’t stuck.

They’re back at their desks.
The diary’s filling up.
There’s energy again.

But there’s often a quiet restlessness underneath it all.

Things are moving, yet something doesn’t quite feel right.

Last week, a client said to me, “We probably need to improve the website.”
Not a big rebrand. Not a dramatic overhaul.
Just… improve it.

And that sentence is very January.

Because when momentum feels slightly fragile, our attention drifts to the visible things.
The website. The brand. The channels. The outputs.

Not because they’re broken.
But because changing them feels like progress.

I like to call this the January itch.

That uneasy sense that you should be doing something to set the year up properly - even if you’re not entirely sure what that something is.

And it’s usually at this point that businesses reach for the wrong kind of reset.

Why visible changes feel so reassuring

When you tweak a website, refresh messaging, or explore a new channel, something important happens psychologically.

It looks like action.

There’s movement. Decisions. A sense of control. Something tangible you can point to and say, “We’re doing this.”

And in January, that feeling is seductive.

Especially if:

  • last year didn’t quite deliver what you hoped
  • things feel busy but slightly unfocused
  • you want to start this year “properly”.

The problem is that visible change often treats the symptom, not the cause.

A website rarely underperforms in isolation.
A channel is rarely the real issue.
A brand refresh doesn’t fix unclear priorities.

So while these changes can be useful, they’re rarely the reset people are actually looking for.

The reset most businesses actually need

In my experience, the most effective marketing resets aren’t external.

They’re directional resets.

They reset:

  • what you’re prioritising
  • what you expect marketing to do
  • how you decide what’s worth doing next.

This kind of reset doesn’t come with a launch plan.
It doesn’t look dramatic from the outside.

But it changes everything.

Because when direction is clear, a website tweak becomes purposeful rather than hopeful.
A channel decision becomes easier.
And momentum starts to feel steadier, not frantic.

The quiet work that makes the difference

A proper reset usually starts with questions like:

What are we actually trying to achieve this quarter?
What’s already working that we’re overlooking?
Where is effort leaking away without delivering value?

Often, the answers point to:

  • messaging that almost lands, but not consistently
  • processes that mostly work, but introduce friction at key moments
  • activity that continues out of habit, not because it’s effective.

None of this is glamorous.

But fixing these things creates something far more valuable than excitement.
It creates confidence.

Decisions get easier.
Energy goes further.
And progress stops feeling so fragile.

This isn’t a marketing problem.
It’s a leadership one.

Resetting without losing momentum

One of the biggest fears I hear is that stopping to reset will slow everything down.

In reality, the opposite is usually true.

When you pause long enough to get deliberate, you remove drag.
You stop second-guessing.
You stop adding things that dilute focus.

A good reset doesn’t stall momentum.
It stabilises it.

And that’s exactly what most businesses need at this point in the year.

So what’s the reset you actually need?

If you’re feeling the January itch, resist the urge to immediately change what’s most visible.

Instead, ask yourself:
What would happen if we made what we already have work properly?

Not louder.
Not shinier.
Just clearer.

Because the most effective marketing resets don’t announce themselves.
They quietly make everything else work better.

And that’s a far better way to start the year than another fresh coat of paint.

 

 

Ros Conkie

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